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Help / FAQ

How can I order Dusky Leaf yoga products?
You can place your order directly through our website or by email. Please contact us through our contact form if you have any questions.
What are my payment options?
You can pay by Visa, Mastercard, or PayPal. All online transactions are processed securely through the PayPal gateway. If you have a PayPal account, you may use PayPal Express for faster checkout. If you do not have a PayPal account, you may pay securely with a credit card.
Is ordering through your website safe and secure?
Yes. Our website uses security technology called Secure Socket Layers (SSL), which encrypts and protects your data. In this way, you can pay online safely and securely. In fact, we can neither see nor save any of your financial information — so you can order through our website with confidence.
Why should I create an account before or during checkout?
There are many benefits to creating an account with us. You can create an account before or during the checkout process, thereby allowing you to place orders faster and more easily; to save your preferred addresses for future reference; to gain access to your order status and order history; and, if desired, to receive news about products and promotions.
Does Dusky Leaf offer wholesale pricing?
Yes, anybody can place a wholesale order. To see wholesale pricing, you must first create an account and/or log in to your account before browsing our catalogue. For more details, please see our wholesale policies.
How will you ship my order?
Orders are shipped through a carrier such as Canada Post, Canpar, Purolator or UPS within two business days of being placed.
Does Dusky Leaf ship to PO boxes?
Yes. Any order specifying a box number will usually ship by Canada Post.
How much does shipping cost?
The shipping cost will depend on your order and location. You can get a personalized quote for shipping by placing your desired items in the shopping cart. Once your shopping cart is full, all you need to do is provide your province and postal code, and the shipping amount will be calculated automatically.
How can I track my order?
When your order is shipped, we will email you a tracking number with a link so that you can track the progress of your shipment. If you created an account before or during checkout, you can also log in to your account to view or download your sales receipt.
Can I pick up my order from your warehouse?
In order to provide affordable pricing, we serve our customers through our website and by shipping orders directly to them from our warehouse. For reasons of safety and security, this warehouse is not open to the public.
Do you ship to addresses outside of Canada?
Yes, we ship to US addresses via our American distribution center. Please visit our USA website to place your order.
What is Dusky Leaf's return policy for individual (personal) orders?
With our Satisfaction Guarantee, you buy with confidence, knowing that you may return any product within 90 days of purchase if not perfectly satisfied. Simply return the item and get all your money back, including shipping and taxes — with no questions asked.
What is your return policy for wholesale (studio or retail) orders?
For wholesale orders, only unopened items returned in their original packaging within 30 days will be accepted. Refund is limited to purchase price of returned products and does not include shipping charges. This return policy applies to items purchased from our website at prevailing rates and does not include special orders.
How do I make a return?
Before returning an item, please contact us for a Return Merchandise Authorization (RMA) number.
How do I modify or cancel an order?
You may request a change to or cancellation of an order that has not yet shipped by sending a message through our contact form. Changes and cancellations to shipments before they are dispatched may incur a processing charge of 5% or $20, whichever is greater.
When will I receive my refund?
Once we receive your return, we will process your refund within 10 business days. Please note that your refund may take up to one billing cycle to appear on your credit card statement.
How can I receive news about Dusky Leaf yoga products and promotions?
From time to time, we announce special promotions on new arrivals and clearance items. You may sign up for our newsletter to receive these updates. Don't worry — we respect your email address and make it easy for you to opt out of the newsletter at any time.
What is your privacy policy?
We respect you and your contact information. We never share your email address or personal information with any third party except for the purpose of shipping your order.
What are cookies and how does your website use them?
Cookies are small files that a website sends to your browser in order to help your device communicate with the website. Our website uses cookies in order to provide features such as language selection and to manage processes such as putting items in the shopping cart and checking out. In some cases, cookies may be used to reward affiliates with a commission for referred sales. Finally, cookies may be used to serve relevant offers on the Google Display network. To protect your privacy, these cookies contain no personally-identifiable information.
I have more questions. How can I contact you?
You can contact us through our contact form.
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